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Contact Us

If you would like to contact us for information, to arrange an appointment, or for any other reason, our address and contact details are below listed below.

Following receipt of your completed contact request document, we will make contact with you by telephone or email within 48 hours.

Jacksons Penzance office on Google Maps

Jacksons - Contact Form

Jacksons House, 1 Alverton Street, Penzance, Cornwall, TR18 4ET
Telephone: 01736 364336
Fax: 01736 350445
Email: info@jacksonsgroup.co.uk
Office hours: 9:00 am to 5:00 pm, Monday to Friday.

How is this information used?

Information provided to us is held and processed as contractual data, necessary to obtain an insurance quotation and effect a policy of insurance. Please refer to our terms of business agreement for our full privacy statement.

Need to register a complaint?

It is our policy to promote the highest standard of service for our clients. We endeavour to ensure that all complaints are resolved satisfactorily and in a timely manner.

If you have a complaint about our services, you may contact the member of our staff with whom you normally deal.

Alternatively please contact our Director at the address below:

Steve Moses
Jackson House,
1 Alverton Street,
Penzance,
Cornwall,
TR18 4ET

Tel: 01736 364373
Email: smoses@jacksonsgroup.co.uk

You may make your complaint either orally or in writing. We will acknowledge receipt of your complaint promptly in writing and give you our response at the time, if we can.

If following receipt of our final response or after eight weeks if we have not yet provided you with our final response, if you are an eligible complainant, you have the right to refer your complaint to the Financial Ombudsman Service (FOS). Further information is available on their website below.

Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR
Tel: 0800 023 4567
www.financial-ombudsman.org.uk

An Eligible Complainant is defined as:

  • Any private individual
  • Any business with a turnover of less than £6.5 million and less than 50 staff or has a balance sheet total or less than £5 million. (small business)
  • A charity which has an annual income of less than £6.5 million
  • A trustee of a trust which has a net asset value of less than £5 million
  • An individual who has given a guarantee or security in respect of an obligation or liability of a small business